Fitout work

Plastering inside a trading shop, cafe, restaurant or hotel

Linings, ceilings and bulkheads in a tenancy that either cannot close or cannot be late. The plastering is ordinary. The access window, the centre rules and the programme are what make it a different job.

Every hospitality and retail tenancy runs on two clocks. One is the lease, which fixes an opening date that nobody is going to move. The other is the trading day, which decides whether the lining trade gets eight hours, four hours after midnight, or a weekend with the roller door down.

The plastering in a shop or a restaurant is not exotic. Ceilings, bulkheads, partitions, rated separations and back-of-house linings, set and sanded like anywhere else. What is different is everything around it: inductions, dock bookings, noise curfews, dust over a food business, and a handover that has to satisfy a centre as well as a tenant.

  • Priced against the access window
  • Centre and tenancy rules read first
  • Packed down before opening
Retail interior with the ceiling set and downlights fitted above new shelving
Set and flush

The window sets the price

Four hours after midnight is not half of an eight hour day. Programmes get built from the access, not the area.

Rules read before the quote

Centre inductions, permits, dock and lift bookings and curfews change the method and belong in the number.

Nothing left out overnight

Trestles down, dust cleaned, area handed back usable at the end of every shift, not at the end of the job.

One trade to chase

Ceilings, partitions, bulkheads and make good in one package, coordinated with the shopfitter rather than around them.

To price it

What we need to know before a tenancy can be quoted

Area and wall types are the quick part. These are the things that decide how the work is actually delivered, and a quote written without them will move.

  • The address, the level, and which centre or building it sits in
  • The shopfitter's or designer's drawings, with the wall, ceiling and bulkhead types marked
  • Trading hours, and the access window the tenancy or centre will actually allow
  • Whether the space is vacant, partly trading or trading throughout
  • Loading dock, lift and after-hours rules, and who books them
  • Induction requirements, site safety documents and whether escorts are needed
  • The programme: when framing and services finish, and when joinery and tiling arrive
  • What the landlord, centre or tenancy coordinator expects to see at handover

The package

The parts of a fitout the lining trade actually touches

A hospitality or retail package is rarely one system. It is several, each with its own board, its own detail and its own reason for being there. Naming them early is how the quote stops being a square metre rate.

Front of house

Ceilings, bulkheads and feature drops

The part the customer sees. Set flush, square set or with a shadow line, usually with lighting, mechanical grilles and sprinklers landing in it, which means the set-out has to be agreed with several trades at once.

Back of house

Corridors, stores and staff areas

Less visible and harder wearing. Trolleys, crates and stock move through these spaces daily, so impact-resistant board and protected corners are worth specifying rather than discovering.

Wet and hot

Kitchen, prep and cool room surrounds

Moisture-resistant linings where they are called for, and an honest conversation about where plaster stops. Behind cooking lines and in wash-down zones the finish is usually stainless or a sheet lining, not plasterboard.

Compliance

Tenancy separations, shafts and risers

Rated walls between tenancies, around services and to fire stairs, built as a complete tested system with its penetrations dealt with. That sits on fire-rated plastering and it is documented, not improvised.

Neighbours

Acoustic separation upward and sideways

A restaurant under apartments, or beside a quiet tenancy, often has a noise condition attached to its approval. Lining choices help, and they are part of a wider answer covered on acoustic plastering.

Later access

Access panels and service openings

Every valve, damper and isolator above a set ceiling needs a way back to it. Deciding where those go while the ceiling is still open is far cheaper than cutting them in afterwards.

Scope

What we take on inside a retail or hospitality tenancy

This page owns the plastering package delivered inside a shop, cafe, restaurant or hotel, and the constraints that come with working in one. It is a lining and finishing trade, not a fitout contract.

What this covers

  • Ceilings, bulkheads, feature drops and partition linings throughout the tenancy
  • Back-of-house corridor, store and staff area linings in board suited to the traffic
  • Moisture-resistant and rated linings where the drawings or the tenancy call for them
  • Set, square set and shadowline finishes to the standard the fitout specifies
  • Making good after services trades, and closing openings once the work above is signed off
  • Night, early morning, weekend and staged work where trading has to continue
  • Induction, permit, dock and lift compliance as part of the delivery rather than an afterthought
  • Progressive clean-down and pack-down so the space is presentable at the end of every shift

What this is not

  • Workplace floors, meeting rooms and office tenancies, which is office fitout plastering
  • Stripping a tenancy back at the end of a lease, which is commercial make-good plastering
  • The wider commercial package and how a builder-led job is priced, which is commercial plastering
  • Shopfitting, joinery, glazing, flooring, tiling, mechanical and electrical, all of which are other trades on the same programme
  • Hygienic wall sheeting, stainless cladding and food-grade linings behind cooking and wash-down areas, which is a specialist supplier
  • Waterproofing to wet areas, which is licensed work, with the lining under it on wet area linings

If your job is a refurbishment rather than a new fitout, say so. Working inside a tenancy that is already trading and already fitted out is a different exercise from lining an empty shell, and the two get priced very differently.

How a trading site runs

Read the rules, book the access, protect, work, pack down

On a vacant shell this is a normal plastering programme. On a trading site the work itself is the short part of each shift, and everything either side of it has to be planned or the shift is wasted.

  1. 01

    Read the tenancy and the centre rules

    Before anything is priced. Permitted hours, noise curfews, dock access, lift bookings, hoarding requirements, waste routes and whether escorts or security sign-in apply. These vary enormously between a strip shopfront and a major centre.

  2. 02

    Inductions, permits and bookings

    Site inductions completed, safety documents lodged, after-hours permits applied for and dock and lift times booked. A crew that arrives without a booked dock has lost the shift before it starts.

  3. 03

    Set up and protect

    Hoarding or screens where the work borders a trading area, floors and fittings covered, and openings sealed so dust stays where the work is. In a food business this step is done properly or not at all.

  4. 04

    Work inside the window

    Framing checked, board fixed, joints set, sanding kept to the part of the shift that allows it. Sanding with extraction on the tool and the area closed off, because airborne dust is the single biggest complaint from a neighbouring tenancy.

  5. 05

    Pack down and clean before opening

    Everything down, dust cleaned off horizontal surfaces, materials stored where the rules allow, and the area handed back usable. On a food site the operator may need to clean and re-sanitise before service, so they are told what was disturbed.

  6. 06

    Stage, review and return

    On a staged job the next zone is confirmed before the crew leaves, and on a completed one the defects walk happens with the shopfitter or the tenancy coordinator so anything outstanding is listed once rather than chased.

Access and set-up Work and handback

The hard part

Working around a business that has not closed

Most of what makes this work difficult has nothing to do with plaster. It is dust, noise and the fact that somebody is trying to sell coffee three metres away.

Dust is the constraint that decides the method. Sanding set joints produces a fine dust that travels, settles on stock and lands on food preparation surfaces, and no amount of goodwill makes that acceptable next to a trading kitchen. The answers are practical: extraction on the sander, the work area sealed at every opening, sanding scheduled to the part of the shift with the least exposure, and a clean-down before anyone else comes back into the space.

Noise is the other one. Fixing board and cutting steel is loud, and in a centre there is usually a curfew that says when it can happen. That curfew is not negotiable and it is not a reason to work faster. It is a reason to sequence the loud work into the permitted part of the window and put the quiet work, the setting and the making good, into the rest.

The third constraint is simply that the space is somebody else's workplace. Stock has to keep moving, staff have to get to a cool room, an exit has to stay clear. That is why hoarding, floor protection and a genuine pack-down at the end of each shift matter more here than on almost any other kind of site.

Ceiling set and finished dark with downlights fitted above a run of joinery

Access

What the access arrangement changes about the job

The same tenancy, the same drawings and the same area can be four different prices depending only on when the crew is allowed in the door. This is why the access question comes before the measurement.

The arrangementHow the work runsWhat it changes
Vacant tenancy, full possessionNormal working days, materials stored on site, continuous runs of workThe cheapest way to deliver it. Everything else on this list is measured against it
After hours in a centre, evening shiftStart once trading ends, work to the curfew, clear the dock by the booked timeShorter productive hours, permits, and loud work confined to part of the shift
Overnight, handed back before openingA full pack-down and clean every night regardless of how far the work gotSet-up and pack-down consume a large share of each shift, so more shifts are needed
Staged zones while the business tradesHoarding moves through the tenancy, one area at a time, around the operatorMore mobilisations, more protection, and a programme driven by the operator, not the trade
Weekend closureContinuous work across two or three days with no daily handbackEfficient, and dependent on the centre allowing weekend access and dock bookings
Occupied hotel floor or accommodationWork confined to released rooms or a closed wing, with corridors kept clean and quietNoise restrictions during guest hours, and room-by-room release driving the sequence

Before the quote

What a fitout plastering number is built from

Two tenancies of the same size in the same street can be a long way apart on price. These are the reasons, roughly in the order they matter.

The length and timing of the access window

How many usable hours the crew actually gets, and how much of each shift goes to setting up and packing down before any board is fixed.

Whether the business keeps trading

A vacant shell is straightforward. Working around an operating tenancy brings hoarding, staged zones, dust control and a programme somebody else controls.

Centre and building requirements

Inductions, permits, dock and lift bookings, escorts, waste routes and hoarding standards. All of it is real time and it belongs in the price rather than in a surprise.

The systems in the drawings

Standard board, moisture resistant, impact resistant, acoustic and rated elements are different materials, different details and different amounts of labour.

Where it sits in the programme

Lining follows framing and services and precedes joinery and tiling. If those dates slip, the work gets split into returns, and returns cost more than a run.

Ceiling heights and access equipment

A high front-of-house ceiling, a mezzanine or a void over a stair needs staging that has to go up and come down inside the same access window.

Material handling and waste

Getting sheets in and rubbish out through a dock, a lift and a back corridor at a booked time is a genuine cost, and it is the part most often left out.

What handover has to satisfy

A tenant, a shopfitter, a landlord and a centre coordinator may all have a view. Knowing whose standard applies before the work starts avoids doing parts of it twice.

Related packages

The commercial pages next to this one

Retail and hospitality is one slice of commercial lining work. If your job is really one of these, start there instead.

Common questions

What operators and shopfitters ask us

If yours is not here, ask it. We would rather answer it on the phone than have you guess.

We cannot close. Can the plastering happen overnight?

Usually, and in a centre it is often the only option. What decides it is the building rather than us: permitted hours, whether the dock and lifts are available after trading, noise curfews and whether security will let a crew in and out. Those are checked before a price is given, not after.

What has to be understood is that a night shift is not a cheaper version of a day. A meaningful part of every shift goes into setting up and packing down, and the area has to be clean and usable before the doors open. That is why the same work takes more shifts and why the programme is written from the access window rather than the floor area.

How much dust does this make next to a food business?

Board cutting and fixing make very little. Sanding set joints makes a fine dust that travels and settles, and that is the part which has to be managed properly around food. Extraction on the sander, openings sealed, the work zone closed off and a clean-down before anyone else uses the space.

We will also tell you what was disturbed so your team can clean and re-sanitise the surfaces that matter before service. If the layout makes proper separation impossible, it is better to say so and work out a staging plan than to promise a dust-free night and be wrong.

Who deals with the centre about permits and dock bookings?

It depends on the job, and it should be settled in writing before anyone starts. On a shopfitter-led fitout the shopfitter or the principal contractor usually holds the site and lodges permits, and we work under their induction and their booked times.

Where we are engaged directly by the operator, we can handle our own inductions, permits and bookings, but we need the centre contact and the tenancy documents to do it. What does not work is assuming the other party has done it. A missed dock booking loses a whole shift.

Can the tenancy be handed back in stages so we keep trading?

Yes, and for a refurbishment it is often the only realistic approach. The space gets divided into zones, hoarding or screens separate the work from the trading area, and each zone is finished, cleaned and released before the next one opens up.

The cost of that is mobilisations. Every zone is its own set-up, protection and pack-down, and the sequence is driven by your trading pattern rather than by what is efficient for the trade. It is worth pricing a staged approach against a short full closure, because the closure is sometimes cheaper overall.

What do you need from the shopfitter before we start?

Drawings with the wall, ceiling and bulkhead types marked, the ceiling heights and set-out, and the finish standard expected in each area. Then the practical items: where noggings and backing are needed for shelving, screens, menu boards and wall-hung joinery, and where service openings and access panels land.

Backing is the one that causes the most rework. A shelf bracket or a bracket for a screen fixed into unsupported board is a repair waiting to happen, and adding it after the walls are set means opening them again. Ten minutes on the drawings prevents it.

How far ahead should the lining trade be booked on a fitout?

As early as the dates exist, because lining sits in the middle of the programme and has trades either side of it. We are not much use before framing and services are complete, and joinery, tiling and flooring cannot start until we are off. The date that matters is the one we can begin, not the one the lease starts.

Booking early also means the access constraints get worked out while there is still time to do something about them. A tenancy that turns out to allow only four hours a night changes the programme substantially, and that is much better known at tender than in the last fortnight.

What happens to defects once we open?

There is a walk at completion, ideally with the shopfitter or the tenancy coordinator, so anything outstanding is listed in one pass rather than arriving by message over several weeks. Plaster defects are usually small and visual: a joint showing under a light, a corner knocked during another trade's install, a patch that needs another coat.

After opening, the constraint becomes access again. Returning to a trading shop means another out-of-hours visit, so it is worth being thorough at the walk. Damage caused by other trades after we finish is made good as a separate item, and we will say plainly which category something falls into.

Send the tenancy

Tell us the tenancy, the trading hours and the opening date

Drawings, the centre or building, the access window you can realistically get and the programme dates. That is enough for a price that reflects how the work would actually be delivered.